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ServiceNow HRSD Developer

Minimum Required Qualifications:

5+ years’ experience implementing ServiceNow solutions (equivalency: hands-on experience configuring or building 10 or more ServiceNow applications)

ServiceNow Certified System Administrator certification

Certified in two or more additional mainline certification, with preference for CIS – Human Resources and CIS – IT Service Management:

  • CIS – Customer Service Management and CIS – HR

  • CIS – Customer Service Management and CIS– IT Service Management

  • ServiceNow Certified Application Developer and Certified Implementation Specialist (CIS) – Application Portfolio Management

US Citizenship is required (required by the federal government for this position).

Must be able to obtain Public Trust clearance.

MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.


Preferred Qualifications:

  • In-depth knowledge of ServiceNow platform capabilities, modules, and best practices

  • Familiarity with ITIL processes and IT Service Management (ITSM) principles

  • In-depth knowledge of scripting languages, including JavaScript and GlideScript

  • Technical skills, including workflow configuration, and business rule development.

  • Expertise in designing and implementing complex workflows.

  • The ability to independently create and manage integrations with external systems.

  • Problem-solving skills and ability to innovate solutions.

  • Detail-oriented tendencies with excellent problem-solving and analytical abilities

  • The ability to work effectively in a team-oriented, collaborative environment.

  • Understanding of performance optimization techniques

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